Privacy Policy

Privacy Policy

Introduction

Welcome to https://emergency-plumbing-services.vividupdate.com (referring to Emergency Plumbing Services, henceforth ‘the Company’ or ‘we’). We prioritize your privacy and are dedicated to safeguarding your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, storage, and processing of personal information in adherence to various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and California Privacy Rights Act (CPRAA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Law on the Protection of Personal Information (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to, our website, mobile applications, online services, and products offered through these platforms. It’s crucial to understand that this policy does not extend to third-party websites, applications, or services accessible via links on our site, as they follow their own privacy guidelines.

Processing Activities

This policy outlines our practices when:

  • You utilize our applications and services with an authorized account.
  • You visit our official websites linked to this Privacy Policy.
  • You engage with us through communications such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We gather a range of personal data, including:

  • Account Information: Details required to set up and maintain your user account.
  • Payment Information: Data associated with your payment methods for processing transactions.
  • Financial Information: Financial records related to billing or insurance claims.
  • Purchase Information: Details about products or services you’ve purchased from us.
  • Mobile Device Identifiers: Unique identifiers from your mobile devices when using our apps.
  • Location Data: Geolocation information provided by your device.
  • Feedback: Your responses to surveys, feedback forms, or product reviews.
  • Social Media Information: Data from social media platforms when you interact with our content on these sites.
  • Product Information: Details you provide about products of interest when using our services.

We collect this data through direct user input, interactions with our platform, and automated tracking technologies. Additionally, third parties may share personal data with us, governed by their respective privacy policies.

Cookies

We employ cookies to enhance your experience on our website and for analytics purposes:

  • Strictly Necessary: These ensure basic functionalities of our site, such as login sessions.
  • Preference: Cookies that remember your preferences and settings.
  • Analytics: Used to understand how visitors engage with our content, improving our services.

Users can manage non-essential cookies through our Cookie Manager, allowing for greater control over their privacy.

Retention and Deletion

We retain personal data as necessary for the fulfillment of legal obligations and the purposes for which it was collected. Once these purposes are met, we securely delete or anonymize your information.

Security Measures

The Company has implemented robust organizational and technical safeguards to protect your personal data:

  • Encrypted Communication: Ensuring secure data transmission.
  • Secure Third-Party Processing: Engaging reliable partners who adhere to strict privacy standards.

Children’s Privacy

We do not intentionally collect or store personal data from individuals under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us at the details provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access to your data and its use.
  • Request rectification if inaccurate.
  • Erasure (right to be forgotten).
  • Restriction or object to the processing of your data under certain circumstances.
  • Portability of data, allowing you to move or receive your data in a structured format.
  • Right to object to direct marketing.
  • Non-discrimination for exercising your privacy rights.

To exercise these rights or have any data-related inquiries, please reach out to our privacy team using the contact details provided below.

Changes to Policy

The Company reserves the right to update this Privacy Policy at any time. Any modifications will be posted on this page, ensuring you are always informed about how we handle your personal information.

Contact Information

For any inquiries, requests to unsubscribe from communications, or questions regarding data privacy, please contact us:

We value your trust in our services and are committed to maintaining transparent and secure practices for your online privacy.